Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Who We Are

CrownGreen Casino is operated by Royal Flush Ventures Limited, registered under Commercial register of Autonomous Island of Anjouan no. 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Our website address is: https://crown-green.casino

Payment agent services are provided by Bravari Limited, located at 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration number: 16277382).

Information We Collect

Account Registration

When you create an account with CrownGreen Casino, we collect:

• Full name and date of birth
• Email address and phone number
• Residential address
• Username and password
• Preferred currency and language settings

Gaming and Transaction Data

We collect information about your gaming activities including:

• Game preferences and playing history
• Deposit and withdrawal transactions
• Bonus usage and promotional participation
• Account balance and betting patterns

Technical Information

Our systems automatically collect:

• IP address and browser user agent string
• Device information and operating system
• Website navigation patterns and clickstream data
• Session duration and frequency of visits

How We Use Your Information

Account Management

• Verify your identity and age (18+ requirement)
• Process deposits, withdrawals, and gaming transactions
• Provide customer support and respond to inquiries
• Maintain accurate account records

Gaming Experience

• Deliver personalized game recommendations
• Process bonus offers and promotional campaigns
• Ensure fair play and prevent fraud
• Comply with responsible gaming obligations

Legal and Regulatory Compliance

• Meet anti-money laundering (AML) requirements
• Fulfill licensing obligations
• Respond to legal requests and regulatory inquiries
• Maintain transaction records as required by law

Cookies and Tracking Technologies

Essential Cookies

We use necessary cookies to:

• Maintain your login session
• Remember your preferences and settings
• Enable secure transactions
• Provide basic website functionality

Performance Cookies

These cookies help us:

• Analyze website traffic and user behavior
• Improve site performance and loading times
• Identify technical issues and optimize user experience
• Generate anonymous statistical reports

Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may limit website functionality and prevent access to your account.

Data Sharing and Third Parties

Payment Processors

We share necessary information with licensed payment providers to process transactions securely. These providers are bound by strict confidentiality agreements and data protection standards.

Software Providers

Game data may be shared with our licensed software providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming) solely for game operation and integrity purposes.

Regulatory Authorities

We may disclose information to licensing authorities and regulatory bodies as required by law or license conditions.

Legal Requirements

Information may be shared when required by court orders, legal proceedings, or to prevent fraud and illegal activities.

Data Security

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Secure servers with restricted access protocols
• Regular security audits and vulnerability assessments
• Advanced fraud detection and monitoring systems

Access Controls

• Multi-factor authentication for sensitive operations
• Role-based access restrictions for staff
• Regular password updates and security training
• Secure data backup and recovery procedures

Data Retention

Account Data

Active account information is retained for the duration of your account plus seven years after closure as required by financial regulations.

Transaction Records

Financial transaction data is maintained for ten years to comply with anti-money laundering requirements.

Marketing Data

Communication preferences and marketing data are retained until you withdraw consent or close your account.

Your Rights

Access and Portability

• Request a copy of all personal data we hold about you
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider where technically feasible

Correction and Updates

• Correct inaccurate or incomplete personal information
• Update your account details and preferences at any time
• Modify communication and marketing preferences

Deletion and Restriction

• Request deletion of your personal data (subject to legal retention requirements)
• Restrict processing of your information for specific purposes
• Object to direct marketing communications

Withdrawal of Consent

• Withdraw consent for data processing where consent is the legal basis
• Opt out of non